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IT Support Specialist


Company Overview:

Mayatax has been providing comprehensive financial solutions for over 20 years. We tailor services to each client’s needs, from strategic tax consulting to in-depth financial management. We strive to exceed expectations and drive client success.

Job Summary:

Mayatax seeks a skilled Mid-Level IT Support Specialist to join our team and contribute to our mission of delivering exceptional service and support.


  • Provide technical support and assistance to end-users.
  • Experience with Active Directory, Office 365, and Google Workspace.
  • Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure smooth operations.
  • Install, configure, and maintain IT systems including desktops, laptops, printers, and servers.
  • Administer user accounts, permissions, and access controls in compliance with security policies and regulations.
  • Collaborate with internal teams to identify IT needs, recommend solutions, and implement improvements.
  • Monitor system performance and conduct regular maintenance tasks such as software updates and patches.
  • Manage IT inventory, including procurement and asset tracking, to ensure proper resource allocation.
  • Provide training and support to staff on IT tools, software applications, and security best practices.
  • Liaise with external vendors and service providers for escalated technical issues and support contracts.
  • Document IT procedures, policies, and troubleshooting guides to maintain an up-to-date knowledge base.


  • Bachelor’s degree in information technology, computer science, or related field.

Skills & Abilities:

  • Strong understanding of financial software applications and systems used in consultancy firms (e.g., CRM, ERP, accounting software).
  • Proficiency in troubleshooting hardware, software, and network issues in a Windows environment.
  • Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
  • Strong analytical and problem-solving skills, with attention to detail and a proactive approach to resolving issues.
  • Ability to work independently and collaboratively in a fast-paced, client-focused environment.
  • Flexibility to work occasional evenings or weekends to support critical business needs.


  • Experience with Windows Server environment and Virtualization would be a plus.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, ITIL, CCNA) are a plus.


  • Minimum of 3 years of experience in IT support or related roles, preferably in the financial service industry.

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