Company Overview:

Mayatax has been providing comprehensive financial solutions for over 20 years. We tailor services to each client’s needs, from strategic tax consulting to in-depth financial management. We strive to exceed expectations and drive client success.

Job Summary:

Mayatax seeks a skilled Mid-Level IT Support Specialist to join our team and contribute to our mission of delivering exceptional service and support.

Responsibilities:

• Provide technical support and assistance to end-users.
• Experience with Active Directory, Office 365, and Google Workspace.
• Troubleshoot and resolve hardware, software, and network issues to minimize downtime and ensure smooth operations.
• Install, configure, and maintain IT systems including desktops, laptops, printers, and servers.
• Administer user accounts, permissions, and access controls in compliance with security policies and regulations.
• Collaborate with internal teams to identify IT needs, recommend solutions, and implement improvements.
• Monitor system performance and conduct regular maintenance tasks such as software updates and patches.
• Manage IT inventory, including procurement and asset tracking, to ensure proper resource allocation.
• Provide training and support to staff on IT tools, software applications, and security best practices.
• Liaise with external vendors and service providers for escalated technical issues and support contracts.
• Document IT procedures, policies, and troubleshooting guides to maintain an up-to-date knowledge base.

Qualification:

• Bachelor’s degree in information technology, computer science, or related field.

Skills & Abilities:

• Strong understanding of financial software applications and systems used in consultancy firms (e.g., CRM, ERP, accounting software).
• Proficiency in troubleshooting hardware, software, and network issues in a Windows environment.
• Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with attention to detail and a proactive approach to resolving issues.
• Ability to work independently and collaboratively in a fast-paced, client-focused environment.
• Flexibility to work occasional evenings or weekends to support critical business needs.

Software:

• Experience with Windows Server environment and Virtualization would be a plus.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, ITIL, CCNA) are a plus.

Experience:

• Minimum of 3 years of experience in IT support or related roles, preferably in the financial service industry.